Common Insurance Claim Questions & Answers

We hope you never have to file a claim for any insurance related issues. However, should you wonder how claims work or how to contact us about a claim, we provide you with answers to the most common questions. To better answer these questions, we refer you to a recognized insurance resource, the Insurance Information Institute (I.I.I.). The I.I.I. was organized to improve the public’s understanding of insurance; what it does and how it works.

The I.I.I. is recognized by the media, government, regulatory organizations, universities and the public as a primary source of insurance related information concerning insurance. To explore the depth of information available, simply visit their insurance informative website (by clicking here and selecting “Coverage”) and look for both commercial and personal coverage. Of course, call our experts if you have specific questions or informational needs.

Where are the Pacific Unified Insurance offices located?

How do I file a claim? 

Understanding the Claims Payment Process

What should I do if I am having trouble settling my claim?

If I file a claim, will my premium go up?

How are the value of my car and the cost of repair determined? 

What are my rights when filing a claim?

Can my insurance company require me to use certain types of auto repair parts?